ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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How ON24 Differs From Its Competitors
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Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
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What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
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- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
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Reviews
(1-25 of 222)Companies can't remove reviews or game the system. Here's why
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities in our Software. But at the same time we also host webinars aimed at potential customers to help with brand awareness and lead generations. ON24 helps us to make customers better informed about our product and gain leads for sales to follow up on.
- Audience console that you can design completely to your organizations brand
- A lot of engagement options during webinars, both live and on demand
- A lot of data to report on and that we use for follow up
- Integration with Hubspot that helps us with the automation AFTER a webinar
- Dutch is not supported yet as a language for On Demand captioning
- More flexibility on registration pages
- Easier integration options for Hubspot. The integration it pretty complex and not that out of the box
April 03, 2024
ON24 Platform Review
Lead Generation, Existing User Product Marketing, Townhall/Internal Events
- Admin User Interface
- Platform/Tech Stability
- Service/Support, Training, Knowledge Center
- Continuous Development & Feature Inprovements
- Update Admin UI and setup process for Simu-Live webinars
- Allow more Admin Users per workspace/contract
- A webinar setup 'wizard' or 'checklist' UI that ensures all the puzzle pieces are in place for webinars - there are a lot of moving parts and options which can be difficult for a new Admin
April 02, 2024
On-Demand Course Certifications Made Easy!
Our firm uses ON24 primarily for client webinars, that include Continuing Legal Education Courses, and Marketing/Customer Engagement Purposes.
Some of the business problems ON24 addresses for our firm is the ability to reach a wide range of our clients in a timely manner when we need to share information based on legislative updates, new regulation, etc.
Some of the business problems ON24 addresses for our firm is the ability to reach a wide range of our clients in a timely manner when we need to share information based on legislative updates, new regulation, etc.
- Registration
- Ability to customize automatic email communications through system
- Customer Support, my CSM is very responsive and proactive.
- Connectivity can sometimes be a difficult.
- the pop ups and screen view in elite studio is a bit daunting for the older non computer savvy folks at my firm
December 27, 2023
On24 for B-2-C Marketing
We use On24 to host webinars for potential clients and to share our expertise with a wider audience. On24 allows us to offer better engagement for our audience, and to track leads' interest in our company better. It is also easier for us to run webinar on On24 than it was on Zoom, as it is more automated.
- Audience engagement
- Professional webinars
- Salesforce connection
- A/V issues for presenters can happen
- More functionality on iPhones
December 06, 2023
Great branding and customization capabilities, but behind the curve on video events
We use ON24 to produce sponsored webinars in cooperation with our advertising partners. To a lesser extent, we also use it for editorial webinars.
- Being able to customize the branding of the webinar console is unsurpassed
- Reporting is stronger than most webinar platforms, although a bit buggy in spots. Their legacy reporting interface was a lot more user-friendly than their current interface. You can still access legacy reports, and that's how we pull all of our data.
- Event setup is easy once you get the hang of it, although a bit limited in spots.
- Slides-and-audio webinars work flawlessly, but ON24 is still trying to catch up to other vendors when it comes to video. The interface is buggy, connection issues occur with 10-15% of our presenters (even when they're using the ON24-recommended web browser and configuration), and there is no native support for backgrounds like you find in Zoom and other platforms.
- The new Elite Studio interface took a step forward in some areas, but a step backward in others. They took away the ability for presenters to mark audience questions as high, medium, or low. Other aspects of the UI are just broken—like sometimes the Q&A pane disappears completely for presenters. Months after reporting the bugs, they still exist. ON24 has provided workarounds for some issues but hasn't fixed many of these underlying bugs.
- For video events, there's no way to spotlight individual speakers. If you have a presenter who doesn't need to be on camera for the entire event, they appear as an ugly black block for most of the event, with no way for the producer to get rid of it. The voice recognition is not great, which often leads to an awkward 3-5 seconds where one presenter is on screen but another one is speaking.
- There's a learning curve for new presenters. Doing rehearsals with the software in advance is a must, and explaining all of the controls in a live 30-minute walk-through is necessary. It's not as intuitive as a platform like Zoom or GoToWebinar. There are lots of things that need to be explained to new presenters.
November 14, 2023
Always keep up with technology.
For demand generation - lots of webinars. Used for thought leadership and to connect with prospective customers/clients.
- Easy to use interface.
- Very little tech problems. easy to connect for producers and presenters.
- Easily accessible backend reporting.
- Great customer service.
- Storyboard. Lately, I have to minimize the window to be able to drag the storyboard and see it. Used to not have this issue.
September 28, 2023
Engage Customers with Engaging Dynamic Content
Score 10 out of 10
Vetted Review
Verified User
ON24 allowed our Digital Customer Success program managers to effectively present product specific and thought leadership content to our customers to improve engagement, adoption, and surface opportunities in the moments that matter. We needed a solution that would seamlessly let us present on-demand and live content to our customers with tools that would allow customers to engage with the material being presented. Additionally, we needed effective reporting to understand customer sentiment in addition to registration and attendance.
- Engagement tools to help audience members focus on the important pieces of the material.
- Back end analytics allowed for us to understand customer sentiment.
- Produce live panel discussions in addition to showing slideware and polls.
- Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.
- Unless you had a primary user license, notifying the support team of an issue during a webinar was difficult.
- Recording audio slide to slide for on-demand webinars was sometimes wonky.
September 15, 2023
ON24 after 2yrs
We are using ON24 on daily basis. For external use this would include to generate new opportunities through webinars, provide customer update sessions and workshop via their Forum platform. B2B we are doing something around 150 virtual events a year, ON24 helps us to manage the content before and after the events by using their Engagement Hubs for On-Demand videos.
Internally we are using ON24 to stream to our employees worldwide.
Internally we are using ON24 to stream to our employees worldwide.
- Webcast
- Forums
- Broadcast
- Ease of use
- Setting up templates
August 15, 2023
Best customer service team ever
I am leading the webinar organisations (promotions, setup, monitoring) for EMEA region. After 3 years experience, I am very familiar with the platform. We organised more than 200 customer focused webinars since we started only for our company. It is very easy to set up a webinar, create the registration page and front console. ON24 made some updates to their engagement tools, and they are very useful. Also, connecting via webcam to prerecorded + rollover setup was the most efficient update for me.
Yet, there are still some limitations on designing the event's registration page, front console and engagement hub design. They are improving the features, but there should be more options. Also, there is no video editing option on the platform. Although there is a small issue in the recordings or presentations, we need to reupload the content. Digital events are getting more popular and competitive every day. ON24 should synchronise with other main video platforms easily to increase its visibility. Additionally, it would be great to have some AI generated tools inside of the platform. I think it will change the whole experience to increase the quality of content and usability.
Moreover, ON24 has one of the best support teams anytime when we need it. They are always friendly and responsive. I would like to work with ON24 in the future, but we always need more updates on the platform to catch the fast-tracking improvements in the digital world.
Yet, there are still some limitations on designing the event's registration page, front console and engagement hub design. They are improving the features, but there should be more options. Also, there is no video editing option on the platform. Although there is a small issue in the recordings or presentations, we need to reupload the content. Digital events are getting more popular and competitive every day. ON24 should synchronise with other main video platforms easily to increase its visibility. Additionally, it would be great to have some AI generated tools inside of the platform. I think it will change the whole experience to increase the quality of content and usability.
Moreover, ON24 has one of the best support teams anytime when we need it. They are always friendly and responsive. I would like to work with ON24 in the future, but we always need more updates on the platform to catch the fast-tracking improvements in the digital world.
- Customer support
- Collecting all webinar reporting
- Variety of engagement tools
- Design limitations
- AI features
- Online content editing
August 11, 2023
ON24 has done wonders for our virtual events
We use ON24 to produce virtual events. We host events on ON24, anywhere from 30-900 people geared toward government training. We offer events on a variety of technology and management topics. We utilize the engagement features on the platform (open chat, polling, Q&A, etc.). ON24 helps us get content and training opportunities out to government employees to further their education.
- Ease of use (internally)
- User friendly (externally)
- Quick replies to IT tickets
- We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
- Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
July 14, 2023
ON24 should be the industry standard!
New Multi Family modeled franchise out of Texas, looking for solutions regarding education, installation of such, tutorials, and preregistration of inbound employee to afford the CE certifications with the help of ON24 system. Apart from the allowance of entity registrations, users, certification, we believe ON24 is leading the industry for these type of solutions and being a new styled entity that's starting will make our use case study into a modeled product to be issued to all other type MFO's whom are start ups and lack the basic Regulatory certs within the sectoral market space.
- educational services
- ease of registrations for solutions by ON24
- Augmentation of institutionalized services
- assists in early stages of all entities when instating rules for procedures per employee
- nothing yet
- we are a new entity seeking a solve
- missing function would be direct access to free assessments or endorsed assessments for requisites, then to move to quote after basics are handled in client portal
It allows us to have engagement with our clients, and by engaging with them directly, we are able to address their key concerns and questions. It has also been a great platform for us to host panel discussions with stakeholders who are not based in Singapore without the need to fly them in.
- Customized interface.
- Agile in adapting to trends.
- Tech support could be improved.
- Technical issues like glitches and webinars not being able to load still happen.
June 24, 2023
ON24 - Event Experience of the Hybrid World
We use ON24 on a quarterly basis (within my team) to run our Economics for Business Programme. It allows us to reach a wide pool of people given our audience base is wide reaching across UK (and not honed into a specific region). It also syncs up with our Marketo system making it easy for us to receive attendee updates and feedback on our events. It essentially smoothes our communication and also alleviates work that needs to be done from an events perspective. It's the virtual webinar system that we use, plus the analytics/reporting that comes with that.
- ON24 expert on all the calls
- Syncing with our marketing automation system
- Interactivity features such as polls and live Q&A
- Technical issues have appeared a lot
- Costs have also recently increased (challenging us to review other alternative options)
- Video functionality can feel a little dated at times
June 14, 2023
The flip to ON24 in 2020 and continuing use in 2021
We are currently using ON24 for our virtual webinars and vendor shows. We have used both Hub's and Virtual Environments with ON24 and see the benefits in using both depending on what kind of event you're looking to host. We've hosted one off sessions, webinar series and internal conferences using ON24 and have had much success.
- Recording sessions is super easy and your library stays with you as long as you have a contract.
- Teaching others to use the platform is relatively easy and user friendly.
- There are are a ton of engagement tools that are useful when setting up an event.
- It's very hard to nail down a contract with ON if you've done your research. We've made a heavy investment and when our contract was up for renewal felt like the ON24 team was not being transparent in how they got to our investment for the upcoming year.
December 02, 2022
ON24 is great and we are excited for future improvements
On24 is used by 3 of our departments to deliver webcasts to our members. ON24 allows our company to provide high quality webcasts that our members enjoy. We also take advantage of the E Hub which provides us the ability to offer mini conferences to customers. We get access to analytics immediately after events.
- EHUB
- Email notifications
- Analytics
- Need more robust features
- Ease of use compared to zoom is lacking
- Cheaper add ons
November 18, 2022
Good integration with Marketo, but can be slightly buggy!
ON24 is used by our Marketing Department to host webinars for both customers and prospective customers. Our team uses it as a way to communicate with customers about their current products and help to drive health + adoption. The Growth Marketing team uses it as a way to host webinars for prospects to hopefully drive new interest in our company.
- It has a great integration with Marketo which makes it easy to automate events.
- It's easy to clone events and import content from previous events to a new one.
- Very great CSM team!
- The interface is not intuitive to use! It's taken a while to learn how to do basic things, and it's very easy to make mistakes.
- The software is buggy - there have been a few times where it's totally down for even more than a day at a time. We also often get complaints from viewers during webinars that they can't hear us or the picture is blurry.
- No matter you how upload your content, it comes out blurry.
October 10, 2022
We're not like most people!
I use ON24 differently than many of you. I interview authors about their books. This is a great way to interact with our audience. There is no funnel-like in a bigger sales plan. This is just a great way to let people hear a bit about the book directly from the author. I also take the opportunity to let the audience know about other books, webinars, and OSV products.
- Stability of the program
- Ability to brand the webinars
- Constant improvements and updates
- I'd like to be able to make the slides smaller in the presenter bridge
- Would love to not have to download each webinar into MP4 file to save it
- Wish I could correct a slide without having to re-upload the entire slide show
We utilize ON24 to produce live and on-demand webinars for our members, predominantly as a way to provide CPD learning material, enhance our product value and therefore increase customer loyalty and retention. The platform enables us to be creative with our content and reflects our market-leading status with the various branding options. We are moving to a digital-first strategy in terms of customer engagement and events. Previously we were delivering award-winning physical events, so we need our digital events to-rated just as highly.
- Branding and customization of the look of the platform and emails.
- Ability to issue CPD certificates and control when they are issued e.g have to attend for a certain time, complete a test, etc.
- User-friendly 'studio' for presenters and producers.
- I would love to see some 'hints and tips' that automatically pop up for a user on different areas of the screen the first time they use the platform e.g showing how to resize a tool, and how to make a tool appear.
- They need to find an easier way for 1 person to register multiple people for the same webinar - having to delete cookies every time is not very user-friendly.
- I would love to see the highlighting of engagement tools be shown on a phone as well as a laptop/PC.
- I would love to be able to unmute a member of the audience when required.
May 20, 2022
First time attendee, would come back
I've used ON24 as an attendee and from what I've experienced so far it is a well-put-together service. It keeps the buzz and excitement element of attending an in-person event but through a virtual experience. I wish every virtual event was put together through ON24, and if I saw other events being hosted by them that I was interested in I would be more to attend.
- Offering different spaces within the virtual area
- Encourage engagement
- Communication
- It would have been nice to get more info about the sessions beforehand
- It would have been nice to be able to book the sessions beforehand
Our Field Sales teams were unable to engage in person with our potential Medicare health plan members. Our marketing team had to react quickly and ON24 was the company that fit the bill for being able to provide a tool where our field sales teams could engage with potential members. ON24 is such an excellent tool. The team was able to use the analytics to track engagement. While we began with enrollment seminars, we ended up scaling our webinars into other areas to put our field sales teams out in front of potential health plan members.
- Engagement tracking - how long an attendee stays on the webinar.
- Registration page customization.
- Email offerings - reminders and thank you.
- Ability to customize the console with our company's content.
- Break out rooms.
- An easier way to slice and dice the analytics - would like to see ON24 up their game in that area.
- Our team likes that ON24 is very self-service-oriented, there are some situations that don't fit into the self-service and sometimes require a conversation with a live person (not a chatbot) - would be great if there was a help desk type of contact.
May 15, 2022
Great platform
We use it for all internal and external meetings. In a time when most events became virtual, we were really able to use ON24 over the last two years to provide successful events in a time we could not meet in person. All of the updates and changes have been very beneficial.
- Polling and Survey
- Personal Touch
- Closed Captioning options
- Media and Video sharing
- Pinning Speakers
- Interrupter for hard of hearing on screen with the speakers.
- Screen Share not being in media player and should be in the slides area.
May 15, 2022
ON24 Great Customer Experience
We use it to host virtual events, both for potential clients and current customers. They vary from informational sessions to sales pitches, and fund events. It is used across Marketing, Customer Service, Sales, and Customer Experience teams. We were able to host virtual city visits during the pandemic which helped keep our customers engaged when they couldn't travel.
- Registration
- Video Quality.
- Audio Quality.
- I little more analytics.
- Chat/Networking.
- Educational Pricing.
March 20, 2022
Engage your audience!
ON24 is largely used within the organization, both internally and outside the company. It used for training Sales about our products and solutions. It also used outside the company to reach out to our prospects and educate them about our offering along with our existing customers to make sure we keep them updated about the new solutions that we're bringing to the market. It allows the company to have a very engaging and dynamic way of communicating and sharing knowledge with a large range of people at the same time. It is a very powerful tool and also flexible.
- It allows us to share thought leadership with our audience, bringing them up to speed with the best practices and the challenges we;'re solving for them
- It allows us to train our Sales people about our new range of products and solutions
- Powerful tool to use and very engaging, as it is easy to consume both live and on-demand
- Time selection feature is not friendly at all.
- Eloqua integration can be complicated, especially when using a widget like Resources that is hard to integrate to Eloqua. That needs to be adjusted, or best practices need to be shared with Eloqua users of ON24.
March 08, 2022
ON24 a good value with White Glove Support
We use ON24 for large-scale meetings with multiple presenters and slideshows. Also great for showing videos
- Shares Videos
- Tech Support throughout the presentation
- Large scale Webinar
- Moving windows on the screen can be tough
- Last minute changes cannot be done because the tech needs time to review
- I think mic checks for presenters could be done prior to meeting
March 03, 2022
ON24 - a great webinar experience!
ON24 is our primary webinar platform that we use to deliver webinars to our customers and prospects. These webinars can be through leadership or product focused and are typically between 30 minutes to 1 hour in length. We build the webinar from scratch in ON24 and it integrates with our other internal software/systems internally.
- Great user experience - customisable user console is great
- Easy to use - new team members/presenters get up to speed with it very quickly
- Interactivity is great - polls and surveys
- Archiving on demand takes a long time
- Doesn't facilitate two-way discussion
- Different registration page options would be useful